Liz Jazwiec
is a former hospital emergency department director and current consultant and
speaker. In her book, Eat That Cookie!, she draws upon her
experience in creating a positive workplace to show the benefits of positivity
and how it can be created.
Jazwiec was a
hardnosed nurse who didn’t have time for fluff.
Her job was hard. Her hospital
was in a rough and poor neighborhood.
Oh, and some people are just stupid.
She was skeptical of the positivity movement in her hospital and she
only go on board because of the unsubtle threat of consequences if she
didn’t. Slapping on a smile and being
nice to people wasn’t going to make things better.
Except it
does. Kindness, even if it is fake,
makes people feel better. Expressions of
gratitude
grow goodwill. Letting go of judgment
also means letting go of a lot of frustration.
Fun and productivity can coexist, even thrive together. Celebration is important; you need to
recognize achievement if you want to keep getting it from people.
Each chapter
touches on a subject related to positive workplaces and how it helps make
workplaces more productive. The book is
full of examples, some from Jazwiec’s work as an emergency department director
and some from clients or other hospitals.
The title come from the example of a hospital unit that instituted a
weekly no negativity day, with smiley face cookies served to staff that day as
a reminder.
Cookies may
sound silly. Sometimes the silliness is
intentional. It is a reminder, and
remembering and keeping people
accountable is an important part of a positive workplace. Positive workplaces are made and sustained
through effort and consistent, reinforced behaviors. Jazwiec is practical-minded in this
regard. Positive workplaces don’t just
happen.
To that end,
the book contains a lot of advice.
Leadership needs to provide accountability, fairness, and a focus on
behavior. Don’t overwhelm people with
changes. Institute three or four changes
a year, and make sure you have a high level of compliance before introducing
something new.
As a
consultant to hospitals, Jazwiec focuses on them. Almost any workplace could benefit from positivity
in the same ways, though. Her examples
could easily be adapted to other organizations.
In fact, much
of what Jazwiec writes about is simple.
As I often say, “If simple were easy, more things would be simple.” A workplace won’t become more positive
overnight just because you feed people smiley face cookies. It takes time, clear expectations,
accountability, consistency, and successive changes, especially if negativity
is engrained. Jazwiec’s little book may
help you get started.
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